Privacy Policy for Transaven.com

1. Introduction

Transaven.com (“Transaven”, “we”, “us”, “our”) is firmly committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, products, and services. We are dedicated to upholding the highest standards of data protection, in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data privacy laws.

Our privacy-first approach seeks to give you clarity, control, and confidence when entrusting us with your personal information.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users and visitors of transaven.com and any services offered through the site. Transaven.com acts in the capacity of a Data Controller with respect to the personal data processed through our website and associated services. As a Data Controller, we determine the purposes and methods of data processing in accordance with applicable laws and regulations.

3. Categories of Data Processed

We collect and process various categories of data to operate effectively and provide you with a customized and secure experience on transaven.com. The types of data we may collect include:

a. Usage Data
Includes information about how you use our website: IP address, browser type and version, operating system, referral URLs, pages viewed, time spent on pages, clickstream data, and interactions with our content.

b. Account Data
Collected when you create or manage an account: first and last names, usernames, passwords, email addresses, telephone numbers, mailing and billing addresses.

c. Profile Data
Includes your preferences, interests, purchase history, service usage patterns, saved items, and behavioral data relevant to personalization and service enhancement.

d. Communication Data
Covers communications you have with us, including support requests, inquiries, and all contact history, whether submitted via email, contact forms, live chat, or other communication channels.

e. Technical Data
Gathered from the device(s) you use to access our site: device make and model, operating system, system configuration, language settings, time zone, unique device identifiers, and diagnostic logs.

f. Transaction Data
Includes details about purchases, payment methods (excluding full card numbers), order history, shipping and delivery records, and related financial interactions processed through our platform.

g. Preference Data
Covers data regarding your opt-ins and opt-outs from marketing communications, product categories of interest, newsletter subscriptions, and promotional preferences.

4. Legal Bases for Processing Personal Data

We only process your personal data when we have a valid legal reason to do so under applicable law. Legal bases for processing may include:

– Consent: Where you have affirmatively given us clear permission to process your data.
– Contract: When we need your information to fulfill contractual obligations or to take pre-contractual steps at your request.
– Legal Obligation: When required to comply with applicable legal or regulatory requirements.
– Legitimate Interests: When processing is necessary for the purposes of our legitimate interests, provided those interests are not overridden by your rights and freedoms.

5. Your Rights Under GDPR and CCPA

You have certain rights with respect to your personal data. These include:

– Right of Access: Obtain a copy of your personal data we hold.
– Right to Rectification: Correct inaccuracies in your personal data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
– Right to Restrict Processing: Request restriction of how we use your data.
– Right to Data Portability: Receive your data in a structured, commonly used format or request transfer to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decisions: Avoid profiling that significantly affects you.

To exercise any of these rights, please contact us at [email protected]. Additional rights may apply under local data protection laws, including the right to lodge a complaint with a supervisory authority.

6. Security Measures

We implement a range of technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your personal data:

– End-to-end encryption of sensitive personal and financial data.
– Role-based access control, multi-factor authentication for administrative systems, and principle of least privilege for all data access.
– Regularly scheduled encrypted backups of data.
– Staff privacy and security awareness training and restricted access procedures.
– Industry-standard firewalls, intrusion detection systems, and secure data centers.

7. International Data Transfers

Should data be transferred outside the European Economic Area (EEA) or other jurisdictions with data protection equivalence, we implement appropriate legal mechanisms such as Standard Contractual Clauses (SCCs) and supplementary safeguards to ensure adequate protection of your information in accordance with GDPR and other legal frameworks.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required to fulfill legal obligations. Specific retention periods include:

– Usage and Technical Data: Up to 12 months for analytics purposes.
– Account and Profile Data: Retained for the duration of the account and up to 36 months after deactivation.
– Transaction Data: Retained for at least 7 years to comply with financial and tax regulations.
– Communication Data: Retained up to 24 months for service analysis and support tracking.
– Preference Data: Retained as long as your preferences are active or until withdrawn.

Upon expiry of retention periods, data will be securely deleted or anonymized.

9. Cookie Policy

Transaven.com uses cookies and similar technologies to enhance functionality, gather usage statistics, and deliver a more personalized experience. Cookie categories include:

– Essential Cookies: Required for site functionality and security (e.g., login/session management).
– Functional Cookies: Enhance usability by remembering your settings and preferences.
– Analytics Cookies: Collect anonymized behavioral data to help us improve site performance.
– Performance Cookies: Support real-time system measurements, such as load times and responsiveness.

These technologies may be deployed by us and our carefully selected third-party partners. For a detailed breakdown of each cookie’s purpose, retention duration, and provider, refer to our separate Cookie Notice, available upon request.

10. Cookie Management and Regulatory Compliance

In compliance with GDPR and CCPA, we provide users with accessible cookie management tools. On your first visit, cookie consent prompts allow you to accept or reject non-essential cookies. You may change your preferences at any time via our cookie preference center or by configuring your browser settings. CCPA users may opt out of the “sale” of personal data (as defined under the Act) using the “Do Not Sell My Personal Information” link displayed on our homepage.

11. Children’s Privacy

Transaven.com does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that personal data from a child under 13 has been collected without parental consent, we will take appropriate steps to delete such information. If you believe your child has provided us with personal data, please contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to revise or update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When such changes occur, we will update this document and notify you via appropriate means (e.g., on-site banners or direct email) if the updates materially affect your rights.

We encourage you to review our Privacy Policy periodically to stay informed about how we protect and process your data.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our use of your personal data, please contact us at:

Email: [email protected]
Website: https://transaven.com

We are fully committed to ensuring that your personal data is handled responsibly and in compliance with applicable data protection legislation. Should you have any privacy concerns, we encourage you to reach out to us directly.

This Privacy Policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. We remain dedicated to transparency and the protection of your digital rights.